Konica Minolta Business Solutions U.S.A., Inc. (Konica Minolta) today announces that M&M Sales Company has been honored with a 2014 Pro-Tech Service Award, an award given to those Konica Minolta dealerships that demonstrate the highest commitment to customer support and satisfaction. M&M Sales will also receive special recognition for its longstanding excellence, as this marks the 25th consecutive year that the Urbandale, Iowa, dealership has earned this award.
"As part of our commitment to assuring the highest performance standards across our organization, we find it important to recognize those dealerships that are focused on delivering excellent service," says James Ingrassia, vice president, solutions support division, Konica Minolta Business Solutions U.S.A., Inc. "The Pro-Tech Service Award represents Konica Minolta's gold standard for service competency and proficiency."
M&M Sales, which has achieved the award each year since the program's inception 25 years ago, is dedicated to delivering professional, reliable service and maximum performance for Konica Minolta's award-winning lines of digital imaging products. To attain the Pro-Tech standard, each element of M&M Sales' operation was evaluated and measured, including its management skills, inventory control systems, technical expertise, dispatch systems and customer satisfaction ratings.
"We are very excited to have earned this achievement for 25 consecutive years," says Tom Minor, President of M&M Sales. "The receipt of this award marks our ongoing commitment to offering the best business practices in our marketplace and provides our customers with another great reason to count on Konica Minolta and M&M for all of their office solution needs."
Konica Minolta's Pro-Tech program requires that the Authorized Dealer's Service Department meet strict requirements to ensure they are providing the best customer and product support for their Konica Minolta devices in the field. These requirements include: maintaining proper technical and product training for their service technicians, utilizing the latest Konica Minolta service programs, and working within the guidelines of Konica Minolta policies and procedures. Additionally, Pro-Tech dealers must allow random inspections of their Konica Minolta products at customer locations as verification that products are well maintained and that their customers are satisfied with the level of service and product support that the dealer is providing.
http://kmbs.konicaminolta.us
