RICOH Service Advantage provides full lifecycle technical and customer support for Coghlin Companies' engineering, product development and contract manufacturing offerings
Ricoh USA, Inc. today announced it is teaming with Coghlin Companies, a leading product development and contract manufacturing services provider, to accelerate and enhance support and service of manufacturers bringing new and complex electromechanical equipment – such as industrial robotics, medical devices, additive manufacturing and other emerging technologies – to market. The collaboration leverages RICOH Service Advantage, a leading service and support offering that provides technology manufacturers with the scalability and flexibility to meet service needs and move their businesses forward.
"There are many synergies with the type of technologies Ricoh supports through the RICOH Service Advantage program, such as automation, additive manufacturing and robotics," said Chris Coghlin, CEO, Coghlin Companies, Inc. "Ricoh is a tenured and proven partner that provides ongoing and valuable post-sale technical service and support expertise to our manufacturing customers. The company's commitment extends to our customer's customer who can leverage the global Ricoh service delivery infrastructure to support their offerings at scale through this unique collaboration."
RICOH Service Advantage's extensive technical and customer support infrastructure – from end-user training and remote services to ongoing maintenance and onsite break/fix support – combined with Coghlin Companies' engineering, global fulfillment and contract manufacturing expertise, gives manufacturers access to the full complement of post-sale technology lifecycle services and support solutions needed to grow their businesses.
"With RICOH Service Advantage, we help customers deliver scalable, comprehensive, flexible service and support offerings that provide a significant competitive advantage," said Jim Kirby, Vice President, Service Advantage, Ricoh USA, Inc. "Creating and executing superior, repeatable service strategies is a part of our foundation at Ricoh, and we're excited to team up with Coghlin Companies to deliver an end-to-end engineering, manufacturing and aftermarket solution ecosystem that enables manufacturers to deliver advanced technology to their customers."
Coghlin Companies and Ricoh are currently supporting a broad range of customers, including a vast, Internet-based enterprise that sells a variety of products and delivers media directly and indirectly to millions of customers worldwide.
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