Xerox certification demonstrates superior operational performance, enhanced commitment to customer base
Xerox (NYSE: XRX) today announced that its Government and Transportation Sector Technology Delivery Center (GTS TDC) has achieved ISO 9001:2008 Quality Management System Certification. This certification ensures Xerox's performance has efficient, predictable quality deliveries that meet customer expectations.
Xerox GTS TDC designs, develops and delivers technology transportation solutions in electronic tolling, parking, photo enforcement, fare collections and management, and computer-aided dispatch/automatic vehicle location (CAD/AVL) systems.
Following a multi-location assessment of seven work sites housing 600 employees, Xerox GTS TDC yielded 'zero nonconformities.' Xerox was also identified as a 'market leader' based on the 24 best practices observed during the assessment, which included TDC Quality Policy and Objectives; the corporate brand personality and branding policy, "Ready for Real Business"; Evergreen-Skilled Resources; Project Management Process and Related Methodology; and Engineering Work Practices.
"This certification is not just a nice to have; it's a must have. Our customers are increasingly requiring such certifications as a requisite to conduct business. They want to know they're working with a company committed to global quality control," said Donna Thomas, director, Quality Assurance for Service Delivery, Xerox State & Local Solutions, Inc. "By achieving this certification, we position ourselves to meet customer expectations and continuously tune our business processes."
During the assessment, Xerox GTS TDC proved global conformity throughout the United States and India. The certification covered multiple areas of the business including: project management; software design and development; hardware design; systems engineering; integration & test; solution delivery and deployment of products; and services and solutions for international, national, state and municipality governments.
