In the UK, arvato has expanded its supply chain management offering with a new eco-friendly Click & Collect option that creates more flexible deliveries and simplifies returns.
The Click & Collect service is of huge benefit in e-commerce. Instead of having to dispatch directly to the consumer, orders are sent to a pre-agreed collection point, such as convenience stores, shopping centers or even service stations.
For customers, this allows them to conveniently pick up their packages on the go, fitting around working hours, and also drop off any returns at the same location. The benefit for merchants is that Click & Collect prevents failed delivery attempts – and the unnecessary trips associated with them – while increas ing the ability to meet delivery deadlines.
Additionally, Click & Collect helps to minimize a vendor's impact on the environment. It's much more fuel effi cient to deliver multiple shipments to a single location, rather than to ship to individual addresses.