"If I had to choose one thing that has changed regarding the need for intelligent, connected workplaces in the wake of COVID-19, it's that we now need to write 'CONNECTED' in capital letters," says Olaf Lorenz, Senior General Manager, Digital Transformation Division, Konica Minolta Business Solutions Europe, describing the rise of "hybrid work" and its implications for the workplaces of the future. For some time now, his company has been supporting its customers in reaping the benefits of further digitalising their work processes. However, the COVID-19 pandemic and its aftermath have put digital transformation into overdrive. What had been generally seen as a beneficial endeavour quickly became an absolute necessity for businesses to survive: Providing employees with connected digital workplaces, accessible from a variety of locations. Before it could help its customers with their transformation, Konica Minolta had to undergo a profound transformation itself. In this interview, Olaf Lorenz explains the transformation process at Konica Minolta, how his company is helping its customers reach the next level in digital maturity at their organisations, and what he expects workplaces to be like in the future.